You have a (10) ten day inspection period on all website purchases. Should you decide to return an item after (10) ten days, you may choose to pay a 15% restocking fee or receive a store/website credit for your entire purchase. In the event that you need to return or exchange any item(s) ordered, a Return or Exchange Authorization is required prior to sending any merchandise back to Tiara Fine Jewelry. Items returned or exchanged will be inspected and cannot be worn or tampered with, must be free from damage or alterations, and must in include the original invoice, barcode tags, and packaging. Special order and custom items are NOT REFUNDABLE due to the specific nature of the request. Tiara Fine Jewelry will not be responsible for any loss or damage of any return shipments. Tiara Fine Jewelry, Inc. does not refund any monies paid for shipping, packing supplies, gift wrap, or insurance. If you are not satisfied with your purchase, please email SUPPORT@TIARAFINEJEWELRY.COM or telephone Customer Support at (239) 992-3637 to receive a Return Authorization number and return mailing instructions.
Tiara Fine Jewelry is a full-service jewelry store. We often design and produce custom designs to our customers’ specifications. Because these designs are specific to one person's request, these Custom Orders are not returnable. In addition, custom alterations are not returnable. This policy includes, but is not limited to: Custom design of rings, Pendants, shortening of chains or bracelets, and all jewelry that is made by hand to a customer's specification.
In Store Purchase:
We do not accept returns for in store purchases. If you would like to return an item, you will receive a store credit or exchange the jewelry.
Tiara Fine Jewelry, Inc. does offer a (30) thirty day limited warranty. Tiara Fine Jewelry, Inc. warrants all merchandise against defects in manufacturing and workmanship. Tiara Fine Jewelry, Inc. is not responsible for those items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Tiara Fine Jewelry, Inc. does not warrant rings that have been sized. Ring sizing voids all warranties. Estate items are sold as-is and a warranty is not included. Should you have a warranty issue please email SUPPORT@TIARAFINEJEWELRY.COM to receive a Return Authorization number and return mailing instructions.